Best Patient care, Health care industry in Eastern India
The Mission Hospital, Durgapur (A Unit Of Durgapur Medical Centre Pvt. Ltd.) is a 350 bedded, state-of-the-art super speciality hospital, with cutting edge technology. Built in an area spanning three acres it offers an array of facilities- digital flat panel cath lab (Philips FD 10c), seven major operation theatres with laminar airflow and HEPA filters, 100 bedded critical care unit, dedicated mother and child care unit, 24 hour accident and emergency department, blood bank and for the first time, a fully computerized pneumatic chute system(Sumetzberger, Germany).
This is a hospital with "futuristic" technology and enriched with "brilliant minds" behind the equipments.
The Mission Hospital started its operation on April 02, 2008.This is the first super speciality corporate hospital in Eastern India outside Kolkata. The hospital has taken an initiative to amalgamate and integrate the best in healthcare be it manpower or technology.It has been set up with the vision of providing quality healthcare at affordable cost and within the reach of every individual. The hospital has been able to establish its presence in Eastern India and its neighboring areas through its patient centric and high quality care.
The Mission Hospital is committed to providing affordable, quality health care to patients by incorporating improvement in its day-to-day schedule.
The Mission's policy on quality is best explained by the following objectives:
Provide continuous and regular training for the employees to bring out the best in them to achieve quality improvement
Understand the needs of the patients and uphold standards of professionalism to improve the level of patient satisfaction.
Provide quality service that is responsive, efficient, courteous and helpful
Based on our Mission Statement, our vision and values are:
To extend superspeciality quaternary healthcare to the doorstep of every individual in Eastern India
To provide this service as close to the patient as possible, in a well managed and appropriate environment.
To promote a culture that will:
Ensure high quality care/service is provided.
Ensure that decisions regarding delivery of care/service are patient focussed and evidence based.
Support and invest in education and training, thereby promoting the continuous development of the workforce in order to maximise the potential of staff at all levels.
Our goals are to:
Continuously improve all our services through quality managemant
Focus on our patients and deliver high quality service
Involve all our partners in our quality improvement activities
Empower employees to make appropriate decisions
Have the highest degree of respect for one another and value diversity
Use training, teamwork and open communication to enable all employees to achieve their full potential
Recognise and reward employees contributions
Take all reasonable steps to ensure that patients, visitors, staff and all others in contact with the Hospital are afforded the safest possible environment
Maintain the highest ethical standards in protecting the public and the environment
Measure the effectiveness of our activities and monitor progress towards achieving our Vision
We deliver patient care of the highest order at the most affordable rates without compromising on quality. Our focus is always on ethical and service-oriented growth.